Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions. Feel free to
contact us if
the following list does not answer your questions.
- How long will it take for me to get my order?
-
Because some items may be on backorder, your order may take up to 6 weeks for delivery.
Any questions, please
contact us.
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- Is my information secure?
-
Yes. Our shopping cart uses an SSL certificate for encryption purposes, which in
turn makes every transaction placed with KhmerKrafts secure. We will never share
your information with any third party.
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- What types of shipping methods are available?
-
We offer shipping through USPS Priority Mail.
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- Will I be charged for sales tax?
-
Because KhmerKrafts only ships from our facility in Oregon, you will not be required
to pay sales tax on your order.
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- What types of credit cards do you accept?
-
We accept Visa, MasterCard, Discover, and American Express.
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- Can I order a custom handbag(s)?
-
Unfortunately, we do not offer custom orders at this time.
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- My question hasn’t been answered here. Who can I contact with
additional questions and/or concerns?
-
Please
contact us
with additional questions and concerns.
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- I forgot my user name and password, where can I retrieve that
information?
-
You can contact us through our website to receive that information. We will need
to verify some personal information about you and then we will email you your user
name and password.
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- How many handbags can I order at one time?
-
Our website will clearly define how to buy products in bulk. There is not a limit
to how many handbags you can purchase at one time.
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- How do I make changes to an existing account?
-
You can update a current account on our website. You will only need to sign in with
your current username and password. After which you can change any information that
we have in our database including credit card number, name, address, etc.
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- How are returns and exchanges handled?
-
Please
contact us
if you have a product to return or exchange. When contacting us about product
returns or exchanges, please include the item(s) UPC/product code(s), a short description
of the item(s) to be returned, the reason(s) for the return, and what item you would like to exchange the return for (if applicable).
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